Pick n Pay will now send digital receipts to Smart Shoppers

Retail 5 November 2020

Pick n Pay announced that in an effort to reduce waste and the use of paper, the company is launching a new digital receipts initiative for Smart Shopper cardholders.

This means that customer receipts will be digitised and sent to them via their email addresses within minutes of a transaction at their local Pick n Pay branch. This also applies to Pick n Pay Clothing, Liquor, and Express stores.

Receipts are also loaded onto your account on the PnP app. These receipts are available to customers for 90 days on the app for easy access.

Pick n Pay’s Retail Executive John Bradshaw expressed his excitement on the launch of the initiative.

“We are always looking at ways we can reduce waste within our stores and help our customers lead easier lives by making their shopping experience quicker and more convenient. This latest Smart Shopper enhancement ticks all these boxes,” he said in his statement.

“Customers are already telling us they enjoying the option of not having to worry where they have put their till receipt.”

Almost 13 000 customers were a part of the pilot testing phase. With the launch, an additional 7 000 customers have joined the initiative.

The retailer notes that customers will still have the option for a physical printout of their full receipt should they wish. They also need to opt into the digital receipts.

Tellers will continue to print summary slips. High-value purchases and items with warranties will automatically appear on the printed summary slip.

For returns, customers can provide either the digital copy from their email or on the app, the summarised receipt for which a barcode will be provided on the slip.

The PnP App is available to download via the App Store for iOS or via the Google Play Store for Android devices.

pick n pay digital receipts