You can now order KFC on Whatsapp at certain stores in South Africa
Fast food restaurant chain KFC announced that customers can now order food for collection from certain stores using WhatsApp.
“As a consumer-led organisation, we understand the limitations that high data costs can pose in transacting online,” KFC South Africa Digital and E-Commerce Director, Nicholas Duminy, said in a statement.
“For the first time ever in South Africa, you can discuss what you want for dinner with your friends, and then on the same channel, place your KFC order. It all happens on WhatsApp and with payment options coming to this channel soon too, provides convenience like never before,” adds Duminy.
How to order from KFC via WhatsApp:
- Add the KFC Chat-Order contact by clicking the link, scanning a QR code, or adding the number – 087 153 1074
- Send “Hi” to get started.
- Select your order through texting replies that respond to questions posed.
- Select the KFC restaurant that you want to collect your order from. At this stage, WhatsApp ordering is available for ‘click and collect’ only.
- Pay. While not yet available, consumers will soon also have the option to choose to pay via WhatsApp by inputting their card details but, for now, they pay at their selected store.
- Once the order is ready, the customer can then collect it.
Duminy notes that ordering via WhatsApp is not available at every KFC outlet in South Africa.
"While currently the service is only available for Click and Collect, we have future plans to integrate delivery as part of this channel rollout. Additionally, consumers will soon be able to also pay securely via WhatsApp,” said Duminy.
Written by: Gabriella Steyn.
Guzzle Media
