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MTN opens all stores during level 4 lockdown in South Africa

MTN announced that it has opened all of its 410 stores in South Africa since the 1st of May.

However, it will be limiting its trading hours until 17:00 from Monday to Friday, and until 13:00 on Saturdays and Sundays.

Limited support staff will be available at each store, and two store shifts will be implemented to alternate between working in-store and working from home.

MTN executive for corporate affairs Jacqui O’Sullivan said in a statement: “Our focus is on continuing to give customers all the support they need to stay connected to their friends and family. MTN is ready to scale up the level of services provided in-store as the lockdown levels improve, while our online service channels remain fully operational so that we can provide a full suite of support offerings.”

“We look forward to welcoming our customers back into stores and assure them that the highest priority has been placed on managing the risks around COVID-19,” O’Sullivan said.

MTN noted that it has implemented a variety of measures to ensure customers and staff remain safe and complies with the regulations set out by the National Coronavirus Command Council and the Department of Health.

The following safety measures have been put in place:

1.  Each store will have 2m social distancing barrier markings,

2. Regular health-checks will take place such as taking of employees’ temperatures using infrared thermometers, 

3. It will be removing all display items from the front of its stores and switching off all touchscreens.

4. Biometric devices will be sanitised before and after every use,

5. Employees will not need to handle customers’ credit cards, 

6. Provision of hand sanitisers, reusable masks, and face screens will be made available, 

7. Vulnerable staff will continue to work from home.


Written by: Staff Writer.

Guzzle Media 


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